Roadrunner email is one of the most reliable email services that is managed and controlled by TWC. Roadrunner email is quite popular among Americans because of the features it offers. But, recently an issue has surfaced on RR email platform, i.e., RR email account being locked.
With the number of Roadrunner email users surging with every passing day, it becomes important for Time Warner Cable to provide quality service. Roadrunner email as of now offers a wide range of features, which is why it is so much popular among the business class of the society.
But, many of those users are facing a unique problem, i.e., their email account is getting locked and this is happening specifically when people are connected to TWC internet service. Roadrunner email is best used when it is configured with an email client. But, people who are using RR email in this way are also facing this problem.
There is nothing wrong with the email account, as it is active like before, which is why people are not being able to understand as to why this problem has occurred when they have made no change to their email accounts. They see a message ‘get mail’ along with a warning triangle when the inbox is highlighted on TWC RR email account. When they click on the warning triangle, here is what they see:
Email server has prohibited your access to ‘RR account (seavent) because the admin or other email client is using it when email attempted to log in. Please try again later. A server error has been encountered, which has resulted in a locked email account as well. If you highlight RR email account, then you will have to right click and then select ‘get a new email from RR email account’. With this, you are going to see that everything is OK in the email.
RR email users don’t know whether their email account is trying to find several accounts simultaneously and in the process tricking RR email account, thus giving an impression that their account is locked.
What is the right way of fixing this problem?
A number of Roadrunner email experts have given information regarding this issue, and they found that the problem is caused by RR email trying to check two identical email accounts simultaneously. To fix this problem, users will have to disable the old, discontinued old email account followed by clicking on ‘check mail’ to avoid getting that error message.
If the problem is not getting resolved, then the right approach would be calling Roadrunner email help and support providers. They will be able to assist users suffering due to this annoying problem. Since business-people use Road Runner webmail, so this problem is definitely going to give them a tough time because they aren’t able to carry out the tasks that require an access to their RR email account. But, there are experts available who could diligently assist RR email users regarding this issue.